Refund policy

At Murakush, we want you to be satisfied with your order.

Due to the nature of our products, we are unable to accept returns of food items once they have been delivered. This is to ensure the highest standards of food safety and hygiene.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at loubna@murakush.co.uk.

Please include:

• Your order number
• A description of the issue
• Photographs of the issue

Once the issue is confirmed, we will offer either a replacement product or a full refund.

Lost Parcels

If your parcel is lost during transit, please contact us and we will work with the courier to resolve the issue. If the parcel is confirmed as lost, we will send a replacement or issue a full refund.

Order Changes & Cancellations

Orders may be cancelled or amended before they have been dispatched. Once an order has been shipped, we are unable to cancel or modify it.

Contact

For any questions regarding your order, please contact us at loubna@murakush.co.uk